Community Liaison I

1 Full Time Position


Hui Ho‘omalu - O‘ahu


Community Relations Manager & Clinical Case Manager

Primary Purpose

Raises awareness of the need for resource families and provide training and licensing support to resource families.

Essential Duties

Recruitment & Community Building:
  • Organizes, develops, and conducts community-based recruitment functions, with priority given to Native Hawaiian communities, adhering to foster care laws, regulations and guidelines of the Federal, State and other regulatory bodies;
  • Develops and implements foster care recruitment plan and strategies;
  • Conducts secular & faith based presentations to promote public awareness of the critical need for resource families.  Accesses local media to keep this need visible within the community;
  • Networks and forms relationships with local communities which reflect the diversity of children in care to build an ethnically diverse and representative pool of resource families;
  • Develops and maintains strong collaborative relationships with the DHS staff and other collaborators in the local community;
  • Works closely with Department of Human Service (DHS) and other agencies whose scope of services includes children in foster care. Member of the Resource Advisory Committee and/or other community committees, as assigned;
  • Coordinates all follow up meetings with members of secular, faith-based and Native Hawaiian communities to organize and develop support groups (hui).
Initial Training:  Hawaii Assures Nurturing and Involvement (H.A.N.A.I.) Training will be provided for both the Child Specific and General License resource families.
  • Organizes and conducts H.A.N.A.I. training, adhering to the H.A.N.A.I. curriculum (or other DHS approved curriculum) and standards and guidelines of the DHS;
  • Identifies and arranges training sites that are accessible and accommodating to families as needed;
  • Prepares the “learning” environment that is safe, conducive to learning, and comfortable with appropriate refreshments and child care provisions as needed;
  • Contacts, informs and schedules families for H.A.N.A.I. training as needed;
  • Identifies, coordinates and works in conjunction with co-trainers and guest speakers;
  • Prepares and compiles H.A.N.A.I. manuals, and activities as needed;
  • Provides make-up sessions and 1:1 sessions for families;
  • Collects and forwards completed H.A.N.A.I. assessments, feedback, attendance/sign in logs and any other materials to appropriate licensing teams;
  • Supervises on-call part-time Recruitment Assistant staff if assigned;
  • Attends a portion of H.A.N.A.I. training when conducted by partner agency if assigned.
Licensing Support:
  • Assists prospective resource families in the completion of general resource family home licensing criteria;
  • Educates and supports prospective general license families preparing them for the training, assessment and licensing phases;
  • Screens and processes inquiries using appropriate documentation;  
  • Conducts initial visits under consultation and guidance from the clinical staff;
  • Participates as a team member along with other General Licensing and DHS staff, supporting families through the licensing process through regular meetings and consultation;
  • May participate in selecting and counseling out inappropriate families;
  • Develops a working knowledge of all state resource family licensing regulations;
  • Responsibles for requesting, collecting, and tracking of all clearances, verifications, medical clearances, TB test, criminal history checks, fingerprinting checks, Child Abuse and Neglect clearances, family application and questionnaires, financial evaluations, etc. when assigned;
  • Tracks and analyzes information on families and their application status when assigned;
  • Prepares timely and accurate case documentation and any other required documentation/reports as requested.
Post Licensing Support:
  • Provides staff support for training, support and retention services on their respective islands if assigned. This could involve providing child care, set up and clean up, and facilitation of events.  
Additional Duties:
  • Recruits, interviews, hires, trains, monitors and supervises all on-call and part-time Recruitment Assistant staff. This includes, planning, assigning, and directing of work. Completes job performance appraisals;
  • Meets regularly with liaison team to ensure delivery of high-quality service, develop plans and review progress;  
  • Schedules new staff shadowing/mentoring;
  • Reports team progress to Community Relations Manager on a regular basis.
  • Keeps supervisor informed and updated;
  • Logs all contacts, recruitment activities, prepares timely and accurate reports and any other required documentation as requested; Works on projects, acts as committee member, and performs other duties as assigned.

Work Hours

  • Generally, Monday through Friday, 8:00am – 4:30pm or as otherwise determined by the supervisor;  
  • Must be flexible with work schedule, pending the need to deliver services outside the normal operational hours, and the ability to work long hours as needed;
  • Must be available to attend church activities and services that are appropriate as part of Hui Ho‘omalu’s recruitment and support activities.

Working Conditions

  • Travel in personal vehicle to the community, program participants’ homes, and training sites;
  • May involve travel to the mainland and neighbor islands.

Equipment Use

Personal vehicle, computer and keyboard, scanner, telephone, printer, copier, fax, electronic postage machine, LCD projector, and video equipment.

Mental, Physical & Communication Demands

  • Consistent adherence to the practice of PIDF’s five core values that are used as a guiding force in the success of all of its programs;
  • Must be keenly aware of and attentive to program participants;
  • Must be able to network in the community effectively;
  • Must have a working knowledge of and able to present to faith based communities;
  • Must be able to respond effectively to sensitive inquiries or complaints;   
  • Must be able to organize and manage multiple priorities and work under pressure to meet multiple demands and deadlines;
  • Must be able to relate well and work cooperatively with different ethnic groups and be sensitive to diverse cultures, languages or dialects, financial and educational diversity of the clients and co-workers.  Ability to interpret issues and concerns within a cultural context and apply cultural concepts in resolutions.
  • Must be able to lift and carry up to 25 pounds occasionally;
  • Must be able to perform job duties at a computer/desk for extended periods of time.
  • Must be comfortable with public speaking and training/teaching;
  • Must exhibit courteous and professional demeanor towards program participants, staff and administration via verbal, written, physical, and electronic correspondence;
  • Maintains positive personal and phone etiquette, projecting open, warm and positive communication (written and oral) with clients and co-workers;
  • Maintains confidentiality of sensitive information.

Minimum Qualification Requirements

  • Bachelor’s degree in human services or related field and one (1) year of experience in human services, faith based ministries or community development.  Substitution for educational requirement:  Minimum three (3) years of experience in human services or two (2) years specific experience in foster care or community development;  Public speaking experience highly desired;
  • Must be able to be certified as a H.A.N.A.I. trainer;
  • Willingness and ability to engage with faith and community based organizations;
  • Knowledge and understanding of the Child Welfare Services System is preferred;
  • Knowledge of issues specific to the Native Hawaiian population;
  • Knowledge of cultures and lifestyles of the island/region preferred;
  • Basic computer skills, such as use of Word, Excel, e-mail programs and the internet;   
  • Must participate in Child Abuse and Neglect, State criminal and FBI criminal clearances, and subsequently meet DHS standards regarding these clearances;  
  • Must have access to a vehicle, have a valid driver’s license, a safe and responsible driving record, and current no-fault auto insurance, with at least $100,000 in bodily collision per person per accident and $25,000 in property damage liability.

All positions require that the incumbent have no convictions of any crime against a child or other vulnerable person. We conduct periodic criminal background checks as a condition of employment.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.